The problem we described in the announcement post has not changed. Shopify Analytics tells you what happened. It gives you total revenue, conversion rate, average order value. None of it tells you what to do tomorrow morning. Who to email this week. Which customer is about to churn. Which one is silently becoming your best account.
Miko AI answers those questions. And it is available right now.
What launched today
Everything we detailed in the announcement post shipped. Here is a quick summary of what you get the moment you install.
Automatic RFM segmentation
Every customer scored and placed into one of eleven canonical segments the moment you install: Champions, Loyal Customers, Potential Loyalists, Recent Customers, Promising, Customers Needing Attention, About to Sleep, At Risk, Cannot Lose Them, Hibernating, and Lost. Scores update nightly so the moment a Champion starts trending toward At Risk, you see it.
Churn prediction
A churn-probability score from 0 to 100 per customer, updated nightly. Built on a logistic-regression model that looks at recency relative to each customer's own historical cadence, decreasing frequency, decreasing order size, and single-product dependency. If you have 5,000 customers and can realistically reach out to 100 this week, churn ranking gives you the right 100 without guesswork.
Lifetime value forecasting
Predicted 12-month spend for every customer based on order pattern, recency, product mix, and similarity to other customers. A new customer with two high-margin orders is treated very differently from a new customer with two heavily discounted orders, even if they look identical on a basic dashboard.
Behavioural clustering
K-Means clustering that surfaces natural customer groupings no rule would have caught: bulk reorder accounts, discount hunters, single-product loyalists. These show up automatically you do not have to think of the segment first.
Claude-powered plain-English recommendations
The part that makes Miko AI different from every other "AI" app on the App Store. We use the Anthropic Claude API to translate every segment, every cluster, every prediction into a specific action you can take. Not a dashboard of numbers. An instruction.
"237 customers used to order every 30 days. They have all gone quiet in the last 60. Average past order $77.65. Recommended action: send a win-back email with a small incentive (free shipping or 10% off). Projected recovery value: ~$5,400 on a typical 20% conversion."
How Miko AI connects to your existing tools
Miko AI is the intelligence layer, not the sender. It writes every ML-derived segment back to Shopify customer tags with a miko- prefix so we never collide with your existing tags. Klaviyo, Shopify Email, Mailchimp, and any tool that reads customer tags picks those segments up automatically. No integration to configure.
This was a deliberate choice. There are already excellent senders. Miko AI is the brain that makes them smarter.
How to get started
Install free from the Shopify App Store. Miko AI reads your existing order history on first install no import, no configuration, no data pipeline to set up. Your first RFM segment report is ready within minutes.
- Install the app from apps.shopify.com/miko-ai.
- Review your segment dashboard all eleven RFM segments populated from your order history automatically.
- Check the churn list customers ranked by risk, with recommended actions from Claude.
- Sync to Klaviyo or Shopify Email Miko tags update nightly, your audiences stay current.
Part of the Miko ecosystem
Miko AI is the third app in the Tripster Developers Miko product stack. Miko Loyalty & Rewards is live and driving retention for thousands of Shopify merchants. Miko B2B Wholesale House also launched today, bringing grouped pricing, PO upload, and self-serve ordering to wholesale merchants on every Shopify plan.
Install all three and the compound effect kicks in: Miko AI identifies a retail customer reaching Champion status Miko Loyalty bumps them into the next VIP tier with a thank-you reward. Miko AI flags a wholesale buyer trending at-risk Miko B2B surfaces the account so you can act before they go quiet. One customer-tag namespace, three apps, no integration code from you.
Frequently asked questions
Is Miko AI free to install?
Yes. Miko AI is free to install and includes a full-featured trial. Paid plans unlock higher customer limits and weekly merchant insight emails.
Does it replace Klaviyo?
No. Miko AI writes segments to Shopify customer tags. Klaviyo, Shopify Email, Mailchimp, and any tag-aware tool picks them up automatically. Miko is the brain; your existing email tool is the sender.
How is it different from Shopify Analytics?
Shopify Analytics shows you what happened. Miko AI tells you what to do next which customer to contact, why, and what to offer them. It is the difference between a status report and an instruction.
How quickly does it work after install?
Miko AI reads your existing Shopify order history on first install. Your initial RFM segment report is ready within minutes. Churn and lifetime value scores take a short processing run. Everything updates nightly after that.
Start using Miko AI today
Your customers are leaving signals in every order. Miko AI reads them, ranks them, and tells you exactly what to do. Install Miko AI free from the Shopify App Store and have your first segment report in minutes. Questions or feedback? Reach out to our team.
