Terms of Service

By engaging Tripster Developers for agency services or using any of our software solutions, including Miko Apps, you agree to these terms. We keep our terms clear and fair to ensure a productive partnership.

1. Service Engagement

Agency projects begin with a formal proposal and statement of work. By approving a quote or starting a paid trial for any of our services, you enter into a service agreement with Tripster Developers. For our software products, including the Miko Apps suite, terms of use are established upon installation through the Shopify platform or other designated marketplaces.

2. Software Subscriptions

Miko Apps (including Miko Loyalty, Miko B2B, and future releases) are billed on a subscription basis. Billing is handled through the Shopify platform or the respective marketplace where the app was installed. You are responsible for maintaining your subscription to ensure uninterrupted service.

3. Payment and Milestones

For bespoke agency projects, we typically operate on a milestone based payment schedule. A deposit is required to secure your project slot. Software subscription fees are billed monthly as per the plan selected during installation. All fees are non refundable unless otherwise stated in a specific service agreement.

4. Intellectual Property

Upon final payment for custom agency work, you own the specific code and designs created for your project. Tripster Developers retains full ownership of our proprietary tools, frameworks, foundational logic, and the entirety of our Miko Apps software suite.

5. Liability and Warranties

We strive for technical excellence across all our services and products. However, we are not liable for losses caused by third party platform outages (such as Shopify downtime), API changes beyond our control, or business outcomes. Our liability is strictly limited to the fees paid for the specific service or software subscription during the three months preceding any claim.

6. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be handled within the jurisdiction of New Zealand courts. This applies to our global agency services and the international use of our software products.

7. Contact

For any questions regarding these terms, please reach out to our team at hello@tripsterdevelopers.com.