How to Manage Returns on Shopify?

Shopify ensures their clients attain an effortless transaction, whether it is a matter of return or exchange. This software has integrated a hustle-free international payment method. All global business clients crave a platform where multi-currency tools can be enabled. Developers choose to set up an eCommerce platform where the integration of multiple facilities does not hinder swift performance.

Shopify experts crafted their software assimilated advanced features to win the heart of both clients and users. Its multilingual feature has facilitates to create a wider audience globally. Businesses have found a unique platform to sell internationally. In terms of payment, new users often hesitate to invest without any prior experience. Most of the eCommerce transaction is likely to be a trust exercise between brand and customer. Once the users are satisfied with a smooth return policy, you are one step ahead of your competitors. The return policy is needed to be convincing enough to fetch potential customers. The research team should be prepared for all circumstances while writing the return policy.

Importance of ERP for Smooth Return and Exchange          

Nowadays, many customers rely only on an online purchase, so they order bulk and return the unfitted garments. A smooth back-end operation is needed; no matter how workable your front-end is, there is a high chance of poor ERP (Enterprise Resource Planning) to let your business down. An agile connection between the front-end store and the accounting enables an elementary setup. If the company is taking any turn from a small scale to a broad spectrum, make sure to choose a proper automation solution. It not only gears up the growth of your business but also establishes a fast workflow. Once your business successfully earned customer’s trust, you are good to go!

Without a comprehensive return policy, a business can go through various problems. After a flash sale, when the customers are looking for a replacement, there will be a communication breakdown. This will lead to a range of complaints; you can lose your potential customer and your brand value as well. A robust ERP solution spares you from all these complications. A well- connected ERP engages a considerable part of your back-office employees. You can go for a scalable solution that before you launch a big bonanza sale. The cost and time saved here can be utilized in other investments. Shopify Plus comes in handy. If you are already successfully working with a supplier, it is better to switch to Shopify Plus. This software can integrate virtually ERP solution through RESTful API. You can highlight the commonly return items and their reason and comprehend possible patterns and identify the faults. This way, the clients can manage problematic areas and rectify it, which eventually reduces revenue loss through return processes.

Application Vs. Software: What to Choose?

If you want to migrate from the manual return management process, you can either pick a Shopify Marketplace Application or sign up with a return management control software. The big difference is sophistication. It is relatively easy to avail of an application that ranges from free to $50 per month. As a retailer, you should be confident about what goal you’re trying to accomplish. On the other hand, return management software is a complex mechanism; however, it focuses on the root of the problem and solves it accordingly.

Final Decision

All eCommerce platforms need to create an efficient return management system. The choice is whether to go for a full ERP solution or invest in more efficient back-office employees. The former helps generate more revenue within a short period of time, while the latter is a matter of time and proper execution capacity.

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